Paw Favor Dog Care Service Reservation and Cancellation Policy

Peak Periods

Non-refundable full pre-payment is required for reservations made for the following periods:
- Eve of public holidays, public holidays and observed public holidays,
- 18th December to 4th January,
- Chinese New Year Eve and 1st 7 days of Chinese New Year

Non Peak Periods and School Holiday Periods

Reservations made for dates not within the peak periods listed above, require
50% pre-payment. 

Cancellation and amendment must be made 7 days prior to a daycare date to be entitled to a full refund. Any cancellation or amendment made between 4 to 7 days prior to daycare date, will incur 50% of fees for the number of days up to the 7th day counting from the date of cancellation or amendment notice given. Any cancellation made within 3 days prior to daycare date, will incur 100% of fees for the number of days up to the 3rd day, and 50% of fees for the number of nights from the 4th to the 7th day, counting from the date of cancellation or amendment notice given.