Paw Favor Service Agreement (Dog Boarding and Daycare Services)
Paw Favor Service Agreement (Pet Boarding/Daycare)
This Agreement is made between Paw Favor, a home-based pet care(boarding and daycare) and pet food service, and the pet owner whose name and whose signature appears below (hereinafter called “Owner”). The following are the terms of service for the stay of Owner’s Pet at the premise of Paw Favor. By proceeding with the services, you accept and agree with Paw Favor that the reservation (details of which are set out below), if accepted by us, shall be on the terms and conditions as follows:
For the purposes of this Agreement, the terms “Pet” or “Pets” refer to all pets under said ownership of Owner who utilise services at Paw Favor, either now or in the future (“Services”).
By signing this Agreement and leaving Pet with Paw Favor, Owner warrants and represents to Paw Favor that all information provided to Paw Favor either in writing or orally about the Pet including without limitation information relating to health, behaviour, medical and sole ownership of the Pet is accurate in all respects and further acknowledges that this is a continuing warranty and representation that shall be deemed repeated each time his Pet is brought to Paw Favor.
Owner agrees to inform Paw Favor of any changes in Pet’s condition and/or behaviour no less than three (3) days prior to subsequent visits. Paw Favor reserves the right to refuse service to any Pet for any reason, at any time, including, but not limited to: pets lacking proof of vaccinations, displaying signs of untreated or potentially contagious conditions and/or exhibiting aggressive or unacceptable behaviour.
This Agreement contains the entire agreement between the parties. All terms and conditions of this Agreement shall be binding on the parents, spouse, children, siblings, partners, heirs, administrators, personal representatives and assignees of Owner.
The rates quoted are in Singapore Dollars and are based on your dog’s size and period of stay. Rates are subject to change as a result of changes in your check in and check out dates and time. Rates do not include any applicable prevailing government taxes at time of occupancy. Peak Period Surcharges apply for school holidays and public holiday periods. In the event you complete a booking based on a rate that has been incorrectly communicated, Paw Favor reserves the right to correct the rate or cancel the reservation at its discretion, and will contact you directly to do so.
4. CHECK-IN and CHECK-OUT TIME:
Check-in time is from 8:30am to 5:00pm and check-out time is from 8:30am to 8:00pm. Hourly late check out fees apply for extension beyond 9 hours for daycare and 24 hours for boarding. Check out extension must not be later than 8:00pm.
5. RESERVATION AND CANCELLATION POLICY:
Reservations made for peak periods (defined as eve of public holidays, public holidays, observed public holidays, long weekends, end of year season from 18th December to 4th January, Chinese New Year Eve plus the 1st 7 days of Chinese New Year), require full payment and are non-refundable.
Reservations made for dates not within the peak periods listed above, require
50% pre-payment. Cancellation and amendment must be made 7 days prior to a boarding or daycare date to be entitled to a full refund. Any cancellation or amendment made between 4 to 7 days prior to boarding or daycare date, will incur 50% of fees for the number of nights/days up to the 7th night/day counting from the date of cancellation or amendment notice given. Any cancellation made within 3 days prior to boarding or daycare date, will incur 100% of fees for the number of nights up to the 3rd night, and 50% of fees for the number of nights from the 4th to the 7th night, counting from the date of cancellation or amendment notice given.
6. EARLY TERMINATION:
Either Owner or Paw Favor can terminate the boarding arrangement by giving the other party a written notice, in the form of an email or chat message, of an early termination date. Cancellation policy in clause 5 applies.
7. RIGHT OF REFUSAL:
Paw Favor reserves the right to refuse admittance to any pet or dismiss any pet that does not meet or maintain the health, temperament or other boarding standards. The determination shall be made at the sole discretion of Paw Favor.
8. BASIC SHOWERS:
Owners agree that Paw Favor reserves the right to shower Pet about every 7 days of boarding, or earlier if pet requires and agree to pay Paw Favor the additional shower rates published on Pawfavor.dog website. Owners understand that they can request that Paw Favor send Pet to a commercial groomer for showers instead, and Owner agrees to pay for grooming and transport fees accordingly.
Owner hereby covenants and undertakes to indemnify and hold Paw Favor's owner and her family members, and any other person affiliated with any of them (collectively known as the “Indemnified Parties”) harmless against any damages, losses, liabilities, claims, actions, proceedings, costs (including legal costs on a full indemnity basis as well after as before judgment) and expenses which Indemnified Parties may suffer or incur relating to, in connection with, arising from any and all services provided by Paw Favor.
If Pet is not collected by Owner (or an authorised representative of Owner) within seven calendar days after the End of Service Date, Owner is deemed to have irrevocably given notice to Paw Favour that Pet is abandoned and Pet shall be handled over to a pet adoption centre or anyone willing to foster or to adopt the Pet; and Owner specifically waives all statutory or legal rights to the contrary.
Notwithstanding the deemed abandonment as aforesaid, Owner shall remain liable for all fees due and, in addition, agrees to pay all costs incurred by Paw Favor in the event of prosecution against the Owner.
The End of Service Date is the earlier of the following dates:
(i). End date of boarding or daycare, or
(ii). Early Termination Date
11. ACTS OR BEHAVIOUR:
Owner agrees to be solely responsible for any and all acts or behaviour of Pet while in the care of Paw Favor, including payments of costs of injury to Indemnified Parties and their pets, any third parties and their pets, or damage to facilities caused by Pet.
12. ASSUMPTIONS OF RISK:
Paw Favor agrees to exercise reasonable care of Pet during its stay. Owner understands and agree that Indemnified Parties are not veterinarians and do not have backgrounds in animal medicine and are not expected to diagnose or detect illnesses or injuries in the pets at Paw Favor.
Owner agrees and acknowledges :
I. that no amount of vaccination requirement, sanitation or personalised care can prevent pets from contracting an airborne virus or communicable diseases;
II. that pets, being pack animals, lead with their teeth, paws/claws, are unpredictable in nature, scrapes and puncture wounds can be a result of play and not necessarily aggression and no amount of supervision can provide absolute certainty to prevent pets from being injured. Owner agrees to be responsible for all damages and medical treatment for all injuries to Pet. Owner also understands and acknowledges that if an injury is proven to have occurred due to unprovoked aggression, owner of aggressive pet is responsible for medical treatment of injured pet;
III. that Incidents that arise entirely out of the control of the Indemnified Parties, can also cause serious injury, illness or death of pets including but not limited to impact trauma from traffic accidents or falls, malfunctioning of pet leashes, collars or harnesses resulting in escape or suffocation, electrocution by chewing on live wires or electrical equipment, falling tree branches or parts or fruits (durians and coconuts), insect stings or pet’s allergic reaction to stings, food poisoning from consumption of discarded food or waste, and use of criminal force by parties outside the control of the Indemnified Parties.
IV. the Services that Paw Favor provides have inherent risks which may result in serious injury, illness or death of Pets. Owner agrees to hereby exempt, release and waive all rights to claim against the Indemnified Parties from all liability or responsibility whatsoever for property damage, pet injury or death however caused.
V. that if Pet is transported to or from Paw Favor by the Indemnified Parties, Owner holds the Indemnified Parties harmless in the event of injury or accident during transportation.
13. MEDICAL ATTENTION:
In the event of injury, emergency or when Paw Favor, in its sole discretion, deems medical care is important to Pet’s health (including, but not limited to: vaccinations, fleas, ticks, diarrhoea, rashes, etc), Owner authorises Paw Favor to obtain medical attention for Pet
In such event, Owner is deemed to have appointed Owner’s Emergency Contact or Paw Favor, subject to clause 15, as Owner’s attorney with the full power of decision-making involving the medical treatment of Pet (including but not limited to: consultation, medicine, surgery, hospitalisation, intensive care life support, anaesthesia, supplies, transport and care to and from any agent) and agrees to pay for all costs associated with said medical treatment.
Owner agrees that Paw Favor can only pay upfront, on behalf of the Owner, a maximum quantum of Singapore Dollars $200.00 to any veterinarian in any event. Owner further agrees that if deposit or fee required by any veterinarian exceeds maximum quantum Paw Favor is able to provide upfront, Owner is required to pay the entire sum as detailed by the said veterinarian.
Paw Favor shall not engage any veterinarian or medical services that exceeds Paw Favor’s maximum quantum of Singapore Dollars $200.00 prior the Owner’s direct settlement and/or upfront deposit payments for the engagement of veterinarian or medical service.
14. ELDERLY AND FRAIL PETS:
Owners of elderly and frail pets understand and agree that in the event Pet passes on while in the care of Paw Favor, Paw Favor’s policy is to transport Pet to nearest vet where pet will be held until Owner can be reached by the Vet for further instructions. If nearest vet is closed or unable to take in the pet, Owner authorises Paw Favor to transport to the nearest 24-hour vet facility. All related expenses, including and not limited to vet fees, handling fees and transportation etc. will be borne by Owner. If necessary, Paw Favor can assist with upfront payment required; capped at the same authorised amount in clause 13.
15. EMERGENCY CONTACT:
In the event of emergency or medical attention or when a decision needs to be made, and the Owner is not contactable, Owner is deemed to have appointed the following Emergency Contact as Owner’s attorney with the full power of decision-making involving the Pet.
Name of Emergency Contact:
In the event that neither the Owner nor the appointed Emergency Contact respond to Paw Favor’s attempts to reach them, Owner is deemed to have appointed Paw Favor as Owner’s attorney with the full power of decision-making involving the Pet.
16. CONTENT RIGHTS:
Owner agrees to allow Paw Favor to use pet’s name and any images, videos, streaming, or any other forms of content of Pet, taken or created while Pet is at Paw Favor and its operating environment and locations. Paw Favor has the right to use these content in any media, marketing, advertising, illustration, trade or promotional materials without compensation, and Owner releases to Paw Favor all rights that Owner may possess or claim to such images, likeness, and videos, etc.
17. RIGHTS OF THIRD PARTIES:
The Contracts (Rights of Third Parties) Act shall not apply to this service agreement and unless specifically herein provided no person other than the parties to this service agreement shall have any rights under it nor shall it be enforceable by any person other than the Owner and Paw Favor
18. LIMITATION OF LIABILITY:
Paw Favor does not give any warranty as to the Services. Whilst Paw Favor shall endeavour to complete the Services, Paw Favor shall not be liable to the Owner or any third party by reason of any delay, loss or damage howsoever arising out of or in connection with the provision of the Services.
In no event shall Paw Favor be liable for any special, consequential, incidental, punitive, exemplary direct or indirect losses or damages whether in contract or tort arising from the supply of the Services or the performance or non-performance of its obligations hereunder.
19. DISPUTE RESOLUTION:
This Agreement is governed by, and shall be construed in accordance with, the laws of Singapore and the parties submit to the exclusive jurisdiction of the Singapore Courts.
Agreed and Signed By:
Pet Owner Full Name:
Name of Pet:
Pet Owner Contact Number: