Paw Favor Dog Boarding and Daycare Reservation and Cancellation Policy
Peak Periods
Non-refundable full pre-payment is required for reservations made for the following periods:
- Eve of public holidays, public holidays and observed public holidays,
- 18th December to 4th January,
- Chinese New Year Eve and 1st 7 days of Chinese New Year
Non Peak Periods and School Holiday Periods
50% pre-payment is required for reservations made for dates not within the peak periods listed above.
Cancellation and amendment must be made 7 days prior to a boarding or daycare date to be entitled to a full refund. Any cancellation or amendment made between 3 to 7 days prior to boarding or daycare date, will incur 50% of fees for the number of nights/days up to the 7th night/day counting from the date of cancellation or amendment notice given. Any cancellation made within 3 days prior to boarding or daycare date, will incur 100% of fees for the number of nights up to the 3rd night, and 50% of fees for the number of nights from the 4th to the 7th night, counting from the date of cancellation or amendment notice given.